Contact Center Operations

KGI has deep expertise in large scale contact center operations.  Our leadership team brings more than 25 years of experience launching and running world class contact centers in the automotive, health care, and government sectors.  KGI has an intense focus on member and provider satisfaction making sure every touch-point is treated with the care and urgency deserved.  While other companies are focused on “the transaction,” we focus on delivering the best possible outcomes for our clients and end-users.  We also believe the front-line Customer Service Representative is the lifeblood of our clients’ success and we create a positive work environment and culture that inspires and rewards our team members.

Areas of expertise include:

• Telephony and Call Flow Design
• Workforce Management
• Learning Management Systems and Content Delivery
• CRM Design and Install
• Contact Center Analytics and Reporting